Refund policy
At Reema Bloom, every floral arrangement is handcrafted with fresh flowers and carefully prepared for each order. Due to the perishable nature of our products, we are unable to accept returns or exchanges once an order has been delivered.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the product
- A brief description of the issue
After reviewing your request, we may offer one of the following:
- A replacement arrangement
- A partial refund
- A full refund (when appropriate)
Freshness Guarantee
We carefully select premium fresh flowers and prepare every arrangement with great attention to quality. As flowers are natural products, slight variations in color, bloom size, or flower availability may occur depending on seasonal supply. These natural variations are not considered defects.
Order Changes & Cancellations
Orders may be modified or cancelled only before preparation begins. Once the floral arrangement has entered production or has been dispatched for delivery, cancellations and refunds are no longer possible.
Delivery Issues
Please ensure that the delivery address and recipient information are accurate.
Reema Bloom cannot be held responsible for delivery delays or unsuccessful deliveries caused by:
- Incorrect delivery information
- Recipient unavailability
- Restricted access to the delivery location
Contact Us
If you have any questions regarding your order, please contact our customer support team. We are always happy to assist you and ensure the best possible experience.
Email: Reemabloom.ae@gmail.com
Call & WhatsApp: +971501711101